Shipping policy

Shipping & Delivery Policy

Last Updated: 1.07.26

This Shipping & Delivery Policy explains how Goldentag processes, ships, and delivers orders placed through our website.

This Policy forms part of our Terms of Service and should be read together with our Refund Policy, Cancellation & Subscription Termination Policy, and Privacy Policy.


1. Order Processing

Orders are generally processed within one to five (1-5) business days after payment has been successfully authorized and received.

Processing times are estimates only and may vary due to:

  • Product availability;
  • Order volume;
  • Payment verification;
  • Fraud prevention reviews;
  • Public holidays;
  • Operational requirements.

Goldentag reserves the right to delay, hold, or cancel any order pending additional verification where fraud, unauthorized activity, or other security concerns are reasonably suspected.


2. Shipping Destinations

Goldentag currently ships to selected countries and regions.

Shipping availability may change at any time without notice.

Certain products may be unavailable in specific locations due to legal, regulatory, carrier, customs, or logistical restrictions.

Customers are responsible for ensuring that ordered products may legally be imported into their destination country.


3. Delivery Timeframes

Estimated delivery times displayed on the website are provided for convenience only and do not constitute guaranteed delivery dates.

Actual delivery times may vary depending on:

  • Carrier performance;
  • Customs clearance;
  • Local postal services;
  • Weather conditions;
  • Regulatory inspections;
  • Public holidays;
  • Force majeure events;
  • Other circumstances beyond Goldentag's reasonable control.

Goldentag shall not be liable for delays that occur after an order has been transferred to the shipping carrier.


4. Shipping Charges

Shipping fees are calculated during checkout unless otherwise specified.

Shipping rates may vary depending on:

  • Delivery destination;
  • Package size and weight;
  • Shipping method selected;
  • Carrier pricing.

Shipping charges are generally non-refundable except where required by applicable law or where Goldentag has made an error in fulfilling the order.


5. Customs Duties, Taxes, and Import Charges

For international shipments, customs duties, import taxes, VAT, brokerage fees, and other governmental charges may apply. By proceeding with your order, you acknowledge and agree that you will be responsible for these potential charges. Failure to pay these charges may result in the package being returned to us, at your expense.

Unless expressly stated otherwise during checkout, such charges are the responsibility of the customer.

Customers are responsible for ensuring compliance with local import requirements applicable in their jurisdiction.

Goldentag shall not be responsible where products are delayed, rejected, returned, seized, or destroyed by customs authorities due to local import restrictions or customer non-compliance with applicable import requirements.

Please note that orders shipped to Switzerland may be subject to Swiss import duties, customs clearance fees, and Swiss VAT upon arrival, which are entirely the responsibility of the customer.


6. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

Goldentag shall not be responsible for:

  • Delivery failures;
  • Delays;
  • Lost shipments;
  • Additional shipping costs;

resulting from incorrect, incomplete, outdated, or inaccurate shipping information supplied by the customer.

If an order is returned due to an incorrect address, the customer may be required to pay additional shipping costs before the order can be re-shipped.


7. Risk of Loss and Transfer of Responsibility

Unless otherwise required by applicable law, risk of loss and responsibility for products transfer to the customer upon delivery of the order to the shipping carrier.

Goldentag is not responsible for loss, theft, damage, delay, or misdelivery occurring after transfer to the carrier.

Where local consumer protection laws provide otherwise, those rights remain unaffected.

For consumers located in the European Union, the United Kingdom, or Switzerland, the risk of loss and responsibility for the products transfers to the customer only upon actual receipt of the order by the consumer or a designated third party (other than the carrier).


8. Tracking Information

Where tracking is available, customers will receive tracking details after shipment.

Tracking updates are provided by third-party carriers and may occasionally be delayed, inaccurate, or incomplete.

Goldentag is not responsible for carrier tracking errors.


9. Lost Packages

A package may be considered lost only after a reasonable investigation period has been completed with the shipping carrier.

Customers must notify Goldentag promptly if they believe an order has been lost.

Goldentag reserves the right to:

  • Request additional information;
  • Conduct carrier investigations;
  • Require completion of loss declarations;
  • Refuse claims where evidence indicates successful delivery.


10. Refused Deliveries and Unclaimed Packages

If a shipment is:

  • Refused by the recipient;
  • Not collected;
  • Returned by customs authorities;
  • Returned due to failed delivery attempts;

Goldentag may deduct shipping charges, return shipping fees, customs costs, carrier fees, administrative costs, and other expenses from any refund where permitted by law.

Goldentag shall not be held liable for any degradation, spoilage, or changes in product quality (such as freezing or overheating) resulting from delivery delays caused by customs clearance procedures or the customer’s failure to pay import charges promptly.


11. Damaged Shipments

Customers should inspect deliveries immediately upon receipt.

Any visible shipping damage should be documented and reported within seven (7) days of delivery.

Goldentag may request:

  • Photographs;
  • Packaging materials;
  • Carrier documentation;
  • Additional supporting information.

Failure to provide requested evidence may affect claim eligibility.


12. Partial Shipments

Goldentag reserves the right to ship products separately where necessary. Partial shipments shall not constitute a failure to fulfill an order.


13. Force Majeure

Goldentag shall not be liable for delays or failures caused by events beyond its reasonable control, including:

  • Natural disasters;
  • Extreme weather;
  • Pandemic-related disruptions;
  • Government actions;
  • Labor disputes;
  • Carrier disruptions;
  • Supply chain interruptions;
  • Internet or infrastructure failures;
  • Acts of war or terrorism.


14. Delivery Confirmation

Carrier records, tracking information, proof of delivery, GPS delivery confirmation, photographic delivery evidence, or equivalent carrier documentation may be used as evidence that an order was successfully delivered.


15. Limitation of Liability

To the fullest extent permitted by law, Goldentag shall not be liable for:

  • Indirect damages;
  • Consequential damages;
  • Loss of profits;
  • Loss of business opportunities;
  • Emotional distress;
  • Delays in delivery;
  • Carrier-related failures.

Goldentag's maximum liability relating to shipment of any order shall not exceed the amount actually paid by the customer for the affected products.

Nothing in this Policy excludes rights that cannot be excluded under applicable law.


16. Contact Information

For shipping-related questions or assistance:

Email: info@goldentag.com

Address: 59, Archiepiskopou Makariou III, Larnaca, 6017, Cyprus